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frequently asked questions

About Seasonal Roots

What is Seasonal Roots?

So glad you asked! Seasonal Roots is an online farmer's market that delivers dirt to doorstep.® Our service allows you to get access to fresh produce within days of picking. Plus, it includes many other essentials and exciting extras created by local artisans.

While there are many benefits, a few that top the list are:

  • Healthy fresh & local food that's better for you and tastes better, too.
  • Time saving by shopping weekends at your online farmers market, with a predictable delivery day.
  • Convenient home or office delivery by one of our Market Managers.

How Does Seasonal Roots Differ from Other Home Delivery Services?

  • We help members live healthier lives by making it easier to eat a variety of healthy delicious foods.
  • We connect with communities, families, friends, and neighbors; we enjoy sharing ideas, news, tips, etc. with members and vice versa.
  • Unlike a national corporation, our team is made up of individuals just like you! We live in the community we serve and stand with our farmers and artisans to deliver better food options that support the community and the environment.

How Long Has Seasonal Roots Been Around?

  • We were founded in 2011* and are proud of the community of farmers, artisans and members we have built.
  • Our team lives in and is committed to our community and we serve neighborhoods throughout Virginia and Maryland.

*Our original name was "The Farm Table," we rebranded to Seasonal Roots in 2016.

Menu Items, How It Works and Delivery Areas

Is there a cost to join the Seasonal Roots Community?

  • The Seasonal Roots Community is made up of members who join for an initial fee of $50. Your membership is then renewed annually for just $35.
  • Membership includes weekly deliveries of local foods and unlimited customization options. We also offer special time savings of bundles and preorders around the holidays.
  • You can also skip orders as needed or cancel at any time.
  • Membership includes a weekly delivery. However, you can skip weeks in advance or choose for delivery every other week. You can also cancel at any time.
  • We have a 30-day money back guarantee. If you join and then determine we aren't the right fit, you can cancel within your first 30 days and receive a full refund of the membership fee.

Do you offer a guarantee?

Yes, we have a 30-day money back guarantee. If you join and then determine we aren't the right fit, you can cancel within your first 30 days and receive a full refund of the membership fee.

What's in the default produce box and how much does it cost?

Our main weekly delivery is a basket of healthy produce. The baskets are customizable each week. Our members tell us that having fresh veggies delivered is a more convenient way to eat tastier food that is healthier too.

What's in my basket?

That's up to you and Mother Nature! We offer a menu of about 2 dozen basket choices each week for Members to choose from, year-round. As the seasons change, the weekly offerings change, too, since we create the weekly menus based on our local farmers' harvest schedules. To get an idea of what's in season when, check out this chart from the Virginia Department of Agriculture and Consumer Services.

EASY BASKET: This is the smallest basket, offering 5 choices for $28.
FAMILY BASKET: This is the middle-sized basket, offering 8 choices for $38.
VEGGIE LOVER BASKET: The biggest basket includes 11 choices for $44.

ESSENTIALS AND EXTRAS: Each week, you can also select from a variety of options in the "Extras" section on the menu ranging from eggs, baked goods, dairy, to humanely raised grass-fed meats, fish and seafood, pet products, gluten-free and vegan options!

Can I skip my order?

  • Of course! You can skip orders as often as you like, and it's easy to schedule skips in advance.
  • Whether you will be out of town, still have enough produce to last you from last week or only want to receive bi-weekly deliveries, you can skip orders as often as you like.
  • Just make sure you take action and make changes each week before 11:59pm on Sunday night.

Can I Pause or Cancel My Membership?

  • Yes, there is no ongoing obligation! You can pause or cancel your membership at any time.
  • You have 30-days to see if we are a good fit. If at any time within the 30 days you would like to cancel, we refund your membership fee.

Is there a minimum order?

  • Every order starts with a produce basket and includes delivery.
  • So the minimum order for Members is our smallest basket, the Easy Basket, which gives you 5 produce choices for $24.00.

Do You Deliver to My Area?

We sure hope so! We deliver to locations throughout Virginia and parts of Maryland.

Check your address on our delivery area map here.

What Days Does Seasonal Roots Delivery?

To maximize freshness, all harvesting, cooking, and baking is timed to our delivery days. Our Market Managers are part of your community and deliver right to your door.

Wednesday:

  • Fredericksburg, VA Area
  • Montgomery County, MD
  • Northern Virginia Area

Thursday:

  • Hampton Roads, VA
  • Richmond, VA
  • Virginia Beach, VA
  • Williamsburg, VA

Do you use couriers or shipping methods?

No! We are proud to say that our members receive the personal attention of their very own Market Manager who delivers to their doorstep.

We are not an amorphous national company. We are people who believe in the goodness of acting in the best interest of the community to which we belong.

If you have questions, you can contact support@seasonalroots.com or your Market Manager.

Do I have to be home for delivery?

  • No need to be home for delivery. Just be sure you leave out a cold cooler (with ice packs or ice) that's big enough to hold your order. That'll protect your fresh local food from the elements and hungry critters. Please note that we cannot guarantee the quality of your order without a clean, cold cooler.

Our Community of Farmers and Artisan Suppliers

Are you organic?

  • Yes, many of our farmers follow the standards of USDA organic.
  • We partner with family farmers whose farming practices follow the old school definition of organic.
  • Our farmers are passionate about the environment and use sustainable methods to grow their food as nature intended, and often rely on their land's natural biodiversity to keep pests in check.

You'll always know who produced your local food — while you're placing your weekly order, click on each menu option to learn who grew it where. There's more on the differences between organic vs sustainable vs local here.

Who are your farmers?

  • They're local folks who are committed to producing quality food in a sustainable, humane way.
  • Some of our family farmers specialize in one crop.
  • Others grow dozens of different crops, or raise pastured chickens, pigs, cows, and steers. They're all about what's good for you and good for the planet. Get to know them when you place your weekly order — just click on each menu option to learn who grew it where.

Who are your artisans?

  • We partner with local food artisans who specialize in your favorite farmers market fare: bakers, yogurt- and tofu-makers, fair-trade coffee roasters, a bee-keeper, even creators of superfood snack bars.
  • Our baking artisans prepare a range of bakery items including gluten-free and vegan options.
  • Get to know them all when you place your weekly order — just click on each menu option to learn who made it where.

How local is local?

  • There's no official definition for 'local food' or 'regional food'. We consider food 'local' if it's grown or made within about 150 miles. We call it 'regional' if it's outside that range but can still get to us within a day or so of harvest without flying.
  • While we are local fanatics, we also recognize the value of regional specialists. We sometimes go beyond our 150 mile radius to tap into:
    • Seafood favorites
    • Citrus joy

We always make it clear where each item on our menu is grown or made, and it's easy to swap out a regional item for a local one. Whatever your choice, we're here to support you!

We stick to this local/regional guideline to maintain nutrients, safety and flavor. Produce starts losing its nutrients as soon as it's harvested. By minimizing the time your food spends traveling and the number of hands that touch it, we get the healthiest products to your door. Most of our produce has only been out of the field for a couple days by the time it arrives at your door. You'll be able to taste the difference.

With us, you'll always know where your food comes from. When you place your weekly order, click on each menu option to learn who grew it where. Want to know more about local food vs regional food vs food from far far away? Read this.

Quality and Safety

How have things changed during the Pandemic?

  • Along with everyone else, we are saddened by the Pandemic and all of the many impacts to our community.
  • That said, we also know we are more grateful than ever to be a part of this community and especially to be able to serve in these challenging times.
  • Thank you...
    • To our members who put their trust in us to bring healthy foods to their homes.
    • To our farmers, bakers and artisan magicians who continue to partner with us and go above and beyond in times of uncertainty.
    • To our team who have continued with their unwavering commitment to the health and well being of our community.

What are your COVID Safety Protocols?

Health and safety is our reason for being and our driving mission. We will be fully transparent about what we are doing to proactively keep both our team and our members safe and healthy during this time. So far, we have taken the following steps:

  • Reinforced training on effective handwashing, handling, and using personal protective equipment.
  • Implemented heightened sanitation practices in our facility.
  • Team members stay home if they are not feeling well.
  • Implemented no-contact deliveries. Your Market Manager will leave orders where requested and refrain from socializing with individuals they may encounter.
  • Encouraged members to leave out coolers to further limit food exposure.
  • Additionally, we have been in constant communication with our trusted local farmers and artisans. Seasonal Roots has a short supply chain from farmer to your home, and we want you to take comfort in knowing that our system requires much less handling than that which you would find in a traditional grocery store or grocery delivery service. We continually monitor guidance from the CDC to inform our policies and procedures.

What health and safety protocols do you follow?

The Seasonal Roots reason for being and purpose is to create healthier communities.

  • During this time, we are doing no-contact deliveries.
  • In the past, we have been very social and enjoy the interaction with our customers.
  • But, during these times your Market Manager will deliver your order and ring your doorbell to alert you of its arrival.
  • Although there is less contact, you still have contact! There is a Market Manager assigned to your orders who is available to help answer any questions.
  • In the era of impersonal, we thrive on being different. More personal. More invested in our community and our members.

Have another question?

If you're a potential member, please email hello@seasonalroots.com, or call us at 833-524-0954. For members, send us an email at support@seasonalroots.com. We're happy to answer any questions you may have!